Connecting DotsAI Products & Intelligent Systems
Build, deploy, and scale AI-powered solutions that improve decision-making, automation, and user experience across organisations.
AI Adoption &
Consulting
We make AI adoption safe, structured, and board-ready — so teams know what to do, how to govern it, and how to scale responsibly across business and government environments.
AI Strategy & Roadmap
We create a practical AI roadmap that links use cases → risk → governance → delivery sequencing.
What's Included
- A clear view of where AI should help, where it must remain human-led, and where controls and oversight are mandatory.
- Capability assessment covering data readiness, process maturity, security posture, and operational constraints.
- A staged rollout plan from pilot to production and scale, with measurable success criteria and clear go/no-go gates.
- Alignment with responsible AI expectations and governance requirements, including strategic adoption, accountability, and risk-based decision making.
AI Layer for Government And Critical Infra
One platform that helps governments serve citizens, empower staff, and continuously build new AI capabilities around their own data, services and workflows.
Citizen Service Agents
Answer questions, provide information, and help with bookings, complaints and requests — 24/7.
Policy & Document Intelligence
Find accurate answers from your council's policies, documents and legislation.
Staff Workspace
Tools to review, draft and manage content with AI assistance.
Insight & Impact
Understand community needs, track trends and identify areas for improvement.
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AI Products
Reduce support volumes and increase customer satisfaction in minutes with Intercom’s AI-powered chatbots and automation tools.
Learn more about automation➔
Unlock the best AI-powered customer service tools in minutes
Lower your costs with more efficient support teams
Scale support without sacrificing customer experience
• JIRRA
AI-enabled platform supporting Indigenous business and community engagement, enablement, and structured service navigation.
ICN NT AI
AI assistant to support faster discovery, guidance, and navigation of information and opportunities.
Tourism NT AI
AI-driven digital experience enhancing visitor information access, recommendations, and engagement journeys.
GrantAI
AI-based grant workflow and assessment support to streamline triage, evaluation, consistency, and decision support.
Westpark Gym AI
AI assistant layer improving customer engagement, onboarding, and personalised member journeys.
AI assistants for public-facing services
Guidance, discovery, personalised navigation — delivered safely and at scale
Our approach:
We start by mapping the real user journey: what people are trying to find, where they get stuck, and what "good service" looks like. Then we design the assistant to be structured, not generic — using curated information sources, clear navigation paths, and controlled responses.
What we delivered
- •ICN NT AI: an AI assistant experience designed to accelerate discovery and navigation of opportunities and information — reducing friction for users and improving clarity of next steps.
- •Tourism NT AI: an AI-driven visitor experience focused on recommendations and engagement journeys — improving how people find relevant information and plan their experience.
- •JIRRA: an AI-enabled platform supporting Indigenous business and community engagement, enablement, and structured service navigation — designed for real-world accessibility and usability.
How We Work
Discover
Assess goals, risks, systems, and constraints to define a clear starting point.
Design
Translate insights into a structured roadmap with governance and measurable outcomes.
Deliver
Implement securely with expert execution and product-enabled tracking.
Improve
Continuously optimise, report, and uplift as needs and risks evolve.
Discover
Assess goals, risks, systems, and constraints to define a clear starting point.
Design
Translate insights into a structured roadmap with governance and measurable outcomes.
Deliver
Implement securely with expert execution and product-enabled tracking.
Improve
Continuously optimise, report, and uplift as needs and risks evolve.
Have an idea? Bring it to the
first call.
Type it, sketch it, or describe it — we’ll structure it into a clear
solution approach, demo pathway, and delivery plan.